For online booking, full payment must be made at the time of booking. We accept credit card payment through BDO E-Commerce Payment Gateway via your
VISA, MASTERCARD, JCB and AMEX.
For bookings made through our sales and reservation office, to guarantee your reservation(s), payment(s) can be addressed through the
Account Name : FTC Group of Companies Corporation
Account Number: 003750121898
Bank : Banco De Oro (BDO) – Magsayay Branch, Davao City
SWIFT CODE : BOPIPHMM
For walk-in booking(s), account(s) can be settled through cash payment(s). The Hotel strictly observes PAYMENT UPON CHECK-IN. Thus,
guaranteed booking(s) and guest(s) check-in are offered to those who have settled their payment(s).
BOOKING CHANGES / CANCELLATION POLICY
Payment(s) made for booking(s) and for additional purchase(s) is not refundable. If you have any changes with your booking(s) we encourage you to reschedule your reservation more than 72 hours from the date of arrival. A minimal amount of Php 500.00 per room will be charged to honor the rescheduling of the prior booking.
Rescheduled booking is valid within the next twelve (12) months, after the said duration its validity will expire. Cancellation of a room reservation less than 72 hours prior to the arrival date, the Hotel will impose a 100% forfeiture of your prepayment in full.
NO SHOW POLICY
No-Show(s) apply to any guest(s) who does not appear on the reservation date of arrival, and who failed to provide a proper cancellation notification. The Hotel will impose a 100% forfeiture of your prepayment in full.
SHORTEN STAY POLICY
If guest shortens his stay, the company treats this similarly as change of booking and/or cancellation of stay. Thus, the Cancellation Policy is applied.
EXTENSION OF STAY
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change. Please be advised that the above-mentioned instances are subject for the room/s availability. Thus, we highly recommend you to reserve the room prior to the extended length of stay.
CHECK-IN AND CHECK-OUT
Check-in time is 2:00 PM onwards. For early check-in request, early check-in fees will be applied depending on the requested time. However, it is subject to room availability. Guest(s) will be provided with keycard intended for the reserved room(s). In accordance to keycard usage and room security deposit, an amount Php 500.00 shall be collected. Deposit will be given back upon the return of the keycard during check-out, provided that there is no damage or lost item inside the room.
Check-out time is on or before 12:00 PM. Extension of check-out time is subject to availability and will be charged as follows:
• Check-out extended till 4:00 PM will be charged at PHP 150.00 per hour.
• Check-out after 4:00 PM – before 6:00 PM will be charged half rate of the room.
• Check-out after 6:00 PM will be charged at 100% of the prevailing room rate.